FAQ

Frequently asked questions

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The product

What does ShowcaseLoop actually do?
It turns the still photos of a listing into a cinematic property video: an AI director analyzes each photo, adds real camera movement (orbits, push-ins, elevated approaches), sequences the shots, adds music, captions, voiceover and your branding — in the format you choose: wide, vertical or square.
Do I need to write prompts or know video editing?
No. There are no prompts and no timeline editor. Upload photos, optionally pick a template and your branding, and generate. Every creative decision has a sensible default — and when you do want a hand on it, every video opens in the Studio, where you can re-shoot individual shots, adjust the design and export any format.
How long does a video take to generate?
Typically minutes from upload to finished video. Batch jobs run unattended and notify you as each video completes.
What is the twilight effect?
A daytime exterior photo is transformed into a warm dusk scene — glowing windows, sunset sky — the “cover shot” look that normally requires a separate twilight photo shoot.
Which formats and platforms are supported?
You pick the format when you create the video: 16:9 (MLS, YouTube, listing sites), 9:16 (Instagram Reels, TikTok, YouTube Shorts) or 1:1 (feed posts) — all in full HD 1080p. Need the same listing on another platform? Run the same photos in a new format.
Does the AI change what the property looks like?
The AI adds camera motion and ambience (like twilight lighting); it is designed not to invent rooms, remove defects or alter the substance of the property. Every generated clip is automatically checked against your source photo for fidelity, and suspect shots are re-generated — but AI output can occasionally contain artifacts, so you must review each video for accuracy before marketing use, as you would any listing material.

Branding & quality

Can I add my branding?
Yes. Set your profile once — name, photo, contact, brokerage, brand colors and logo — and every video you generate comes back with your branded overlay applied automatically, smart-filled with the listing details. It works on batch imports too, and you can switch it off per video.
What is the Overlay Studio?
The design layer of every video: script, voiceover, word-timed captions, music and branded animated information cards — price, beds/baths, open-house details — timed to the film rather than stamped on top. It runs automatically with sensible defaults, and every part of it stays editable in the Design tab of the Studio, the workspace each of your videos opens in.
How do I appear on camera in my videos?
Two ways. Presenter clips: ShowcaseLoop animates a photo of you — your saved headshot or any full-body shot — into a natural on-camera line, speaking your script in your own cloned voice or one of eight preset voices (audition each one in brand settings). Generate a clip once on your Brand page (a flat 100 credits) and that is the whole price: attach it to as many videos as you like, as the intro or the outro, instantly — no re-render and no extra credits per video. Adding, swapping or removing it on a video you have already rendered re-stitches that video for 15 credits. Or the presenter overlay: you stay on screen while the tour plays — a cutout of you, placed and sized wherever you like on the video, lip-syncing the video’s own narration over its opening, its closing, or the whole tour (up to 60 seconds). Set up your presenter cutout once on your Brand page — included with every plan — then switch on “You, On Camera” when designing a video. Presenter overlay time is 10 credits per second (a five-second opening is 50 credits), and only newly generated presenter footage is charged: re-rendering a design with the same script and window reuses it at no extra cost. Both only ever animate photos you upload yourself, and presenter clips pass an automated quality check with an automatic re-shoot before they reach your library; if one still can’t pass, you’re refunded.
Can presenter clips use my own voice?
Yes. On your Brand page, read a ten-second script aloud (or upload a short recording) and ShowcaseLoop clones your voice — enrollment is free, and new presenter clips then speak as you by default, with the preset voices still available per clip. It only works with your own voice: enrollment requires your explicit consent, we never clone anyone else’s voice, and you can remove your enrolled voice at any time.
What if I don't like a shot?
Every clip already passes an automated accuracy check, and suspect shots are re-generated before you see the video. Still want a different take? Every shot has a one-click re-shoot — pick a new camera move and the fresh take is swapped into your video, no full re-render.

Keeping videos current

The price improved — do I re-generate the video?
No. Hit Update on the video, type the new price or pick a status banner (Just Listed, Open House with your date, Price Improved, Under Contract, Just Sold) and only the overlay re-renders on the same film — minutes, and a small flat credit fee instead of a new video.
Can I get shorter cuts for Reels and Shorts?
Yes — every video offers 6, 15 and 30-second teaser cut-downs in vertical, square and wide, re-stitched from the shots you already generated (music and watermark included). No new generation, a flat credit fee per cut.
Can I put the video on my own website?
Every video can publish to a hosted watch page — a shareable per-listing video page — or embed on your agent or brokerage site with a one-line script tag. Embeds always serve the latest version, so a status update shows everywhere at once. Unpublish any time.

Pricing & plans

How does the free trial work?
You get 1 free listing video with a watermark — no card required. Subscribe or buy a credit pack to remove the watermark and unlock all formats.
What is a credit?
The unit behind everything: one 5-second clip costs 50 credits; a standard listing video (30 seconds from 5–6 photos) is 6 clips = 300 credits. Plans grant monthly credits (Starter 2,000 / Growth 5,500 / Scale 18,000), and pay-as-you-go packs start at $15 for 1,000.
Do credits roll over or expire?
Pack credits roll over month to month and stay valid for 12 months from purchase. Monthly plan grants refresh each billing cycle. Generations that fail for technical reasons are automatically refunded to your balance.
Is there a discount for annual billing?
Yes — annual plans include 2 months free (you pay for 10 months, get 12 months of credits).
I have dozens or hundreds of listings. What are my options?
Growth and Scale include batch import (CSV, listing URLs or S3). For photographer, agency or MLS-level volume there is a Reseller/Agency tier with volume pricing, branded client delivery and API access — contact us.
I’m a photographer or media company delivering to agents. How does that work?
Keep a brand profile per agent client (Growth 5, Scale unlimited) and tag each video with the client, so My Videos filters by client. Variations reuse the takes you already rendered for extra cuts — a 9:16 reel with different shots, a plain MLS version — at 15 credits each; new shots cost the usual clip price. Every cut lands on one pack page in the client’s branding, with a download per video and no ShowcaseLoop mark.
Do you have a creator or referral program?
Yes. Creators earn 20% of what a referred customer pays on Starter and Growth, 10% on Scale and 20% on credit packs, for the customer’s first 12 months — renewals included, refunds excluded. Their code gives new customers 25% off their first month on monthly Starter or Growth. Only one discount applies at a time, so while our launch offer is at least as good it applies instead. Apply at app.showcaseloop.com/affiliate — paid monthly by PayPal.

Rights & privacy

Who owns the videos?
You do. Videos generated on paid plans are yours to use in your listings, ads and social channels, without attribution.
Is the music licensed for commercial use?
Yes. Every video comes with a commercial license for its soundtrack. The music is AI-composed for your video — no third-party recordings are used and no royalties are due — so it is suitable for paid ads, listing sites and social platforms.
What about the rights to the photos I upload?
You must own or have permission to use the photos you upload (e.g. from your photographer or brokerage agreement). See our Terms of Service for the content-rights warranty.
Do I need to disclose the videos are AI-generated?
Disclosure rules vary by MLS, association and jurisdiction — many now require flagging AI-modified imagery (especially staged or twilight-altered shots), and a growing number of states extend that to AI-generated presenters like your on-camera presenter clips. We recommend disclosing, and we make it easy to keep the original photos alongside the video. Every video can also carry an “AI Enhanced” label — switch it on in the Studio and it renders on the video at the open and close, or throughout.
What happens to my photos and data?
Photos are used only to generate your videos — we never use them to train AI models, and they are shared only with the infrastructure providers that render your video. You can archive videos you no longer need, and deleting your account permanently removes your content and personal data within 90 days. See the Privacy Policy for details.

Still curious?

Email hello@showcaseloop.com — or just try it on one of your listings.

Create a free video