Refund and Cancellation Policy

This policy covers purchases made on ShowcaseLoop. It applies alongside our Terms of Service.

1. One-time video orders

A one-time order is a digital product: videos made from the photos you upload. Work starts automatically as soon as your payment is confirmed, so an order cannot be cancelled once it has been paid. Before paying, you can simply leave the checkout page — nothing is charged until you complete payment.

2. When you get your money back

If we cannot deliver your videos — the render fails, or your order is not delivered within 30 minutes of payment — the full amount is refunded automatically to the original payment method. You do not need to ask. Refunds usually reach you within 5–10 working days, depending on your bank or payment app.

3. One fix is included

Every one-time order includes one fix. If the name, phone number or listing details on the videos are wrong, tell us and we remake them at no charge. If a photo or a shot looks off, a person reviews it and replies within one working day.

4. Delivered orders

Once your videos have been delivered, the order is not refundable because the result is subjectively not to your taste (style, camera motion, music). If you were charged twice, or charged for an order you did not receive, write to us and we will refund the duplicate.

5. How your videos are delivered

Your videos arrive as a link by WhatsApp or email, usually within minutes of payment. You can watch, download and share them from that link. Nothing is shipped physically.

6. Monthly plans and credit packs

Plans and credit packs are covered by section 6 of our Terms of Service: a plan can be cancelled at any time and ends at the close of the paid period; credits for generations that fail for technical reasons are returned automatically; otherwise payments are non-refundable except where the law requires.

7. Contact

Questions about a refund: email support@showcaseloop.com or WhatsApp +91 80500 47447. Please include your order number.